CASE STUDYNovartis

Novartis Oncology is the largest therapeutic division within Novartis, encompassing over 5000 people in 50 countries responsible for developing new and innovative treatments for cancer sufferers.

CHALLENGEBuilding global working skills

Individuals within the development function are increasingly multi-cultural in the background and operate in a matrix environment in terms of reporting structure.

A flatter more virtual operation has led to a change in the nature of inter-personal relationships with new skills needed in order to manage, lead and work globally.

In this environment, effective collaboration is critical. Of paramount importance is the need to develop effective global communication skills in order to navigate the added complexity of changing reporting lines and multicultural team working.

SOLUTIONdeep collaboration between employees

To facilitate deep collaboration between employees, TMA World worked with the Development Education Office to develop four complementary instructor led workshops and learning paths aimed at each key audience group.

Using TMA World’s unique 6Cs model for global collaboration, delegates address the challenges of global virtual working and seek to improve themselves in six key areas:

Cooperation
Convergence
Capability
Communication
Coordination
Cultural intelligence

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