How do I create new users on the Admin page?

The Admin page is your main hub for managing your account and adding new users. As an account manager, you can invite new team members up to the number of licences included in your subscription.

Here’s a quick, step-by-step guide to help you get started:

Step 1: Head to the Admin Page

Click your user icon in the top right corner, then choose Admin from the drop-down menu. This will take you straight to your Admin dashboard.

Step 2: Click the ‘Add User’ Button

Once you’re on the Admin page, select + Add User on the right-hand side.

A pop-up window will appear where you can fill in the details for the person you want to add.

Step 3: Add Your User’s Details

In the pop-up window, complete the following fields:

Email Address – The email must use your organization’s domain (that means a work email rather than a personal one).
First and Last Name – Enter their full name.
Licence – Choose which subscription the user’s licence will come from. If you only have one subscription, it will appear automatically.
Group – Select a group to place your new user into. Groups ensure users have the same learning paths and shared experience on the platform.

If you don’t see any groups listed yet, don’t worry! You can still create users now and assign them to groups later.

Need help creating groups? Take a look at our guide to creating groups on the Admin page.

Adding Users in Bulk

If you’ve got several users to add, save time by clicking Upload CSV (bottom left of the pop-up).

Upload a CSV file with no headers and the following columns:

first name, last name, email.

Want to add these users to a group right away? Just select a group during the upload process and they’ll be added automatically.

Step 4: Create Your Users

If you’re adding one user, click Create User.
If you’ve uploaded a CSV, click Upload User.

You’ll see your new users appear in the Users list on the Admin page, along with a message saying Requires access details.

Step 5: Send Users Their Access Details

Almost done! Now it’s time to send login details so your new users can access the platform.

You can do this in two ways:

Single user: Find them in the user list and click Send Welcome.

Multiple users: Click Send Access Details (next to the Add User button) to send login details to everyone who hasn’t received them yet.

And that’s it! Your new users are now added and will shortly receive their access details at the email addresses you entered.

Please Note: If you’re on an Enterprise licence and have contacted our team to set up Single Sign-On (SSO), you can still add users manually using the same steps.

As part of your SSO setup, you’ll also receive a direct SSO link you can embed in your intranet, LMS or LXP, or share via your internal comms. Users who click the link will have an account automatically provisioned and can access the platform immediately.

If your organization uses a mix of SSO and standard (password) logins, you’ll see an Access Method drop-down next to each user on the Admin page. Select SSO or Password, then click Send Welcome Email to send the correct access details.