Why can't I log in?
Here are the most common reasons, and how to fix them.
You haven't received your welcome email yet
You can't log in until you've received your welcome email from Country Navigator. If it hasn't arrived, check your spam or junk folder, or search your inbox for "Country Navigator". Still can't find it? Ask the person who manages Country Navigator at your organization.
Why haven't I received my welcome email? →
You've forgotten your password
On the login page, click Forgot password?, enter your work email address, then click Reset my password. We'll email you a link to create a new one.
Your welcome link has stopped working
The link in your welcome email only works once. Click Forgot password? on the login page to get a new one.
Why isn't my welcome link working? →
Your organization uses single sign-on
If your organization uses single sign-on (SSO), you'll log in with your company account rather than a Country Navigator password.
How do I log in with single sign-on (SSO)? →
Check your email address
Make sure you're using the email address your organization added you with, usually your work email.
Any questions? Email us at support@countrynavigator.com.