Building cultural intelligence only works if it's part of how you actually work and not something you have to go out of your way to find. Carla has always been at the heart of how we help people do that. With Carla 3.0, we've taken that a step further. She's no longer tucked away on a single page. She's with you everywhere: smarter, more personalized, and more aware of what you need than ever before.

Meet Carla 3.0: your always-on global guide

No more hunting for the right page or switching between tools to get the help you need. Carla is now a floating bubble on every page of the platform - always one click away! Need a quick answer while browsing a Country Guide? Carla's always within reach. Exploring your Worldprism™ profile and want deeper insight? She's ready to assist.
And when you need more space to work, simply expand Carla into sidebar mode for side-by-side analysis, perfect for comparing cultures, reviewing your team dynamics, or digging into a learning path without losing your place. Or go full-screen for an immersive experience, with support for multiple chats running at once.

Carla adapts to what you're working on

This is the big one. Carla now has page context: she understands what you're currently viewing across the platform. Browsing a Country Guide for Japan? She knows. Reviewing your team's Worldprism™ report? She's up to speed. This means her suggestions, coaching, and advice are always relevant to exactly where you are and what you're working on.

Personalization that matters

We've redesigned the homepage around Carla. When you log in, she's right there to greet you and ready to help you find what you need, fast. Whether it's starting a learning path, preparing for a cross-cultural meeting, or reviewing your team's dynamics, just ask. Carla will point you in the right direction or take you straight there, at any hour!

Carla knows you better than ever

Carla now has access to a richer understanding of you and your connections, your teams, your assigned learning paths, as well as your platform browsing history. That means she can recommend content that's genuinely relevant to your goals, flag learning opportunities you might have missed, and coach you on the skills that matter most to you right now.

Smarter Team Coaching

The Team Coaching Hub is now even more powerful with Carla woven into it. Ask Carla about your team directly and get insights on cultural dynamics, create team charters, and even explore how two of your teams might work together. Her advice is grounded in your team's actual Worldprism™ data, not generic guidance.

Country Guides, powered by Carla

Now that Carla is built right in, using our Country Guides is easier than ever. Carla can assist with diving into your profile by comparing country cultural perspectives with your preferred working style. Ask her tailored questions, like how to build trust in India, how to avoid causing team friction in Germany, or how to prepare for an upcoming presentation in Japan, then get instant, culturally specific answers based on your profile and context.

New capabilities for Admins

If you're an Administrator, Carla 3.0 brings something new for you too. She now has access to organization-level analytics, which means you can ask Carla about cultural trends across your workforce, identify challenges, and even get recommendations on what content to deploy to address them.

How to get started with Carla 3.0

Carla is designed to be intuitive, so there's no rulebook to follow. But here are some of the ways people are already using her to get real value:

Understanding yourself: "What are my strengths and challenges?" or "How can I improve my CultureFlex score?"

Preparing for real situations: "Help me prepare for a meeting with [team or connection]" or "I'm moving to [country] on assignment, can you create an action plan for me?"

Working with your teams: "Tell me about [team]" or "What challenges will [Team 1] experience with [Team 2]?"

Learning and growing: "Create a learning plan for me" or "What resources do you have on [topic]?"

Reviewing and refining: "Review my email for [audience or context]" or "Coach me on my upcoming appraisal with [connection]."

And there's so much more! Carla 3.0 sees the bigger picture with you, and she's more in tune with what you're working on now more than ever before.

Why this update matters

The way we work has changed. Today's teams are global by default: distributed across time zones, cultures, and communication styles. That brings incredible opportunity, but also friction.

And most of that friction? It's not the strategy. It's not the process. It's communication.

Carla 3.0 is built for that reality. She's not a tool you go to once and forget. She's with you throughout your day, in your workflow, in your conversations, in the moments that actually matter. An AI culture coach that meets you where you are, knows what you're working on, and helps you act on cultural intelligence in real time.

Cultural intelligence is a business-critical skill. But it only matters if it's easy to access, relevant to real situations, and designed to drive action.

That's what Carla 3.0 delivers:

• An AI coach that's always with you as a pop-up, a sidebar, or full-screen, on every page

• Personalized guidance grounded in your profile, your teams, and your goals

• A clear path from cultural insight to real behaviour change built right into your flow of work

Bryony Harrower, Chief Product Officer, Country Navigator
“The best tools feel intuitive and unobtrusive. You stop noticing them and start noticing the results. That's what we've been building towards with Carla 3.0 and I think you're going to feel it immediately.” 

Ready to meet the new Carla?

Log in now or book a walkthrough to see how Carla can support your teams around the world.