Flexible delivery for every module

Your people can work through modules on their own schedule, or join a live session to put what they've learned into practice.

Digital

Self-paced platform learning, AI coaching with Carla, and AI simulation practice and assessment.

Live

Everything in Digital, plus a live session with an expert facilitator - Workshop, Masterclass or Coaching.

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Module Catalogue

CQ SKILLS · MODULE S5

Navigating Conflict & Disagreement

Disagreement looks different across cultures: open confrontation, quiet resistance, or silence. This module helps your people read what is really going on, and move toward resolution without damaging the relationship.

Book a demo Download the 2026 curriculum

Module at a glance

Who it is for

All professionals

Formats

Digital or Blended Masterclass · Workshop · Coaching

Worldprism focus

Explicit/Implicit · Shared/Concentrated · Risk-Taking/Risk-Avoiding

Prerequisites

CQ Foundations and CQ Skill Flexing

Digital pathway length

1 hour 30 minutes

Applied Skill S5

Navigating Conflict & Disagreement

Recognizing, de-escalating and resolving culturally driven misunderstandings and disagreement.

Target: L3 Proficient

Learn

Self-paced, on the platform

Explore your Explicit/Implicit, Shared/Concentrated and Risk-Taking/Risk-Avoiding scores
Explore a colleague comparison focused on differences in conflict and disagreement style
Work with Carla: map a specific tension to Worldprism dimensions and see what the profile gap is creating
Video microlearning: explicit confrontation vs implicit resistance vs avoidance, and what each signals culturally
Article: how to say no, push back and disagree across Worldprism profiles without damaging relationships
Self-assessment poll: which culturally unfamiliar expression of disagreement is hardest for you to read accurately?

Practice

Digital, plus a live session on Blended

An AI simulation puts you in a culturally driven misunderstanding or disagreement and asks you to de-escalate and move toward resolution, without damaging the relationship or abandoning your position.

On Blended, this is also where your chosen live session sits. The three options are below.

Apply

In real work, with Carla on hand

Apply conflict navigation strategies in real situations as they arise, and catch the moment before it escalates
Talk a situation through with Carla in real time, as soon as tension emerges
Debrief with Carla after difficult conversations: what worked, and what to adjust
Carla is available on demand in Microsoft Teams, Slack, or on the phone

Evaluate

Scored, not self-reported

A final AI simulation test asks the learner to navigate a new cross-cultural conflict to full resolution, scored against S5 proficiency levels.

CultureFlex profile updated Self-reflective feedback Certification and badge awarded

Masterclass

Disagreement Without Damage

50–500 participants · 60–90 mins · Virtual

They leave with a Worldprism framework for reading cultural conflict and 3 practical strategies for navigating disagreement without damaging relationships.

Workshop

Conflict Navigation Lab

Up to 24 · 2–8 hours · Virtual or in person

They leave with practical conflict navigation skills, specific language for their hardest conversations, and a personal toolkit for situations they have been avoiding.

Coaching

Conflict Navigation for Your Context

1:1 or small group · Certified coaches

They leave with specific conflict navigation strategies and practical language for their live situations.

Learn how all of these features come together in the core platform: The Country Navigator Suite

Explore the measurement standard for cultural intelligence. Built into every program, every simulation and every dashboard report on the platform.

How Country Navigator helped BP virtualize it's leadership curriculum

Module Catalogue
Cultural intelligence training modules

Flexible delivery for every module

Need help choosing?

See the catalogue working on your challenge

Navigating Conflict & Disagreement